General Manager
Lead the Team. Grow the Hostel. Make Hanoi Yours.
The gist
Run one of Mad Monkey’s top revenue-generating locations in the heart of Hanoi’s iconic Old Quarter. You’ll lead a buzzing hostel with an incredible bar & restaurant, amazing events including weekly live DJs and drag shows, while overseeing one of Vietnam’s most exciting travel experiences - the legendary Ha Giang Loop. This is big energy, big adventure, and an exciting opportunity to make your mark in Southeast Asia.
As General Manager, you’ll lead the team, drive the business and create the kind of atmosphere guests travel across the world to experience. You’ll own the occupancy, operational budget, and atmosphere - while we take care of your work permit and support you every step of the way.
The job, in five parts
The full description runs to 50-odd responsibilities across 12 sections. Here is what they add up to.
Run the Hostel
Take ownership of the entire property and make sure every part of the operation works together. From rooms and F&B to maintenance, events and guest experience, you set the standard and keep things moving.
Lead the Team
Build a team you’re proud of. Recruit great people, develop your managers, recognize brilliant performance and create a culture where people enjoy coming to work. You’ll have the support of HR whenever you need it.
Grow the Business
Know your numbers and use them to make better decisions. Drive occupancy, grow revenue, manage costs and find new opportunities to make your hostel more successful.
Create the Experience
This is what makes Mad Monkey different. Work with your team to create incredible events, memorable nights and the social atmosphere our guests came to Southeast Asia for. No Stress, No Worries isn’t just a slogan - it should be something guests actually feel.
Set the Standard
Make sure your hostel is somewhere you’d genuinely want to stay. Clean, safe, well maintained and consistently delivering a great experience. You set the expectations, your team brings them to life.
Read the full job description12 sections · 50+ responsibilities · also available as a PDF
The complete description covers training and management, sales and marketing, human resources, food and beverage, reception and customer service, housekeeping, maintenance, purchasing and inventory, accounting and budgeting, entertainment, quality control, and health and safety.
What we need from you
Must have
- Hospitality leadership experience - you’ve successfully managed a hostel, hotel, restaurant, bar or other hospitality operation.
- Strong commercial understanding - you’re comfortable owning a P&L, managing budgets and using the numbers to drive performance.
- A proven people leader - you’ve led teams of 20+ people and know how to develop, motivate and manage performance.
- Ready for the adventure - you’re excited about relocating to the Vietnam and can commit to living and working there for at least two years.
- Eligible for sponsorship - you hold a passport and a valid undergraduate university degree that allows us to sponsor your Vietnam work permit.
Nice to have
- Basic accounting beyond a spreadsheet.
- Experience working/travelling within a hostel environment.
- Experience working internationally or with multicultural teams.
How we hire
Apply
Ten minutes. Tell us why Hanoi.
Send a video
Two minutes on why you. Optional, and the best thing you can do.
Two calls
Talent Partner first, then Operations Team, depending on the property.
Offer
Package agreed on for the property, then we start the permit.
See it for yourself
Sign everything and see the property.
Apply for this one
We get a lot of applications for General Manager, so read the video block before you send it.